Late Arrival and Cancellation POLICY

Please remove any twists, coils, braids and weaves prior to your appointment. NOTE: There is a $50+ additional charge for removal of weave, braids, twists, etc. and excessive detangling.

Appointments must be reserved with a credit card. The card is not charged at the time of booking, nor is it required to be used for final payment

Appointment times are reserved especially for you! Being on time for your appointment is greatly appreciated so that we can provide you with  the extraordinary service and professionalism we are committed to. We understand unforeseen incidents occur, communication is key! if you are running late, please call to inform us. We may have to reschedule your appointment ($35 late fee will be applied to your service). Or if we need to cancel your appointment, there will be a 50% cancellation fee.

You have 48 hours to may any changes or cancellations to your appointment. Any appointment changes or cancellations after 48 hours with or without notice will be charged 50%-100% a full service charge. Please make sure you cancel your appointment less than 48 hours before the start time of the appointment ( e.g. appointment is Friday at 3pm, must be cancel by Wednesday at 3pm) to avoid a cancellation fee.  

For No Shows there will be a 100% full service charge.  

We pride ourselves on customer service. Communication and satisfaction is important to us. If you are not satisfied with your service, please contact us within 24 hours from your original appointment. We do not offer refunds on services or fees in violation of our policy. However, depending on the circumstances we can discuss the options for a re-do.